Late at night. On the road. Can’t get an appointment with your regular doctor. When you or a family member are sick, it may seem easier to just head to the ER. The truth is, going to the ER may not be necessary and it'll probably cost you much more unless you experience a true emergency like a heart attack or broken bone. The good news is, you have options!
When you have questions about your health, call the 24/7 NurseLine, anytime, any day of the week. They can help you decide when to visit your doctor or go to an Urgent Care or ER, find network doctors and schedule appointments, and more! Call 1-866-743-6549.
Connect with a doctor using your computer or mobile device for non-emergency health issues. Some examples include bronchitis, cold/flu, fever, pinkeye, or sinus problems. Here are the benefits of using Virtual Visits:
- There’s no driving or crowded waiting rooms.
- They're available 24/7.
- Chat face-to-face with a nurse or doctor.
- Appointments only take about 20 minutes or less!
- The doctor can prescribe medications (if applicable) and send an electronic request to your pharmacy.
- The average cost per visit is $50.
Visit a walk-in clinic to treat minor health conditions. They’re located in many shopping malls, drug stores, and supermarkets, and typically offer shorter waiting times than other options for common conditions. Some examples include allergies, common infections, minor injuries, and skin conditions.
Doctor's Office Visits
Seeing your doctor is usually best for general health management as well as preventive care, because he or she knows your medical history.
Urgent Care Center
Consider this option if your health issue is NOT life-threatening but you need care quickly and your doctor isn’t available. No appointment isneeded and wait times are typically shorter than the ER. Some examples include animal and insect bites, minor burns, minor cuts that may need stitches, sprains, and strains.
Emergency Room (ER)
Head to the nearest emergency room or call 911 right away if you have a true emergency. Minor health issues must wait until people with more critical conditions are seen. Some examples include chest pain or difficulty breathing, sudden weakness, trouble speaking or changes in vision, serious bleeding, burns, or broken bones.
Click here to see a quick comparison of all of these options.