The confidential participant Advocacy service can help you with unresolved health plan access or claims issues with your Medical, Prescription Drug, Dental, Vision, Flexible Spending Account, and/or Health Savings Account plans.
Advocacy will research your issue and work directly with the Claims Administrator and/or provider to resolve it on your behalf.
Before you request assistance from Advocacy, you must make at least one attempt to resolve the issue directly with the appropriate Claims Administrator and/or provider. After this attempt, if your issue is still unresolved, call the Benefits Center.
A Benefits Center representative will review the issue to determine next steps. If the issue requires Advocacy assistance, the representative will forward your issue to an advocate who will begin research.
The advocate will contact you within two business days to provide an update on your issue.